The Trusted E-commerce Agency Partner for B2B and B2C brands In Singapore
Your Trusted e-Commerce Agency Partner for Every Business Size
Business to Consumer (B2C)
We design, develop, and manage e-commerce stores for brands. We create e-commerce websites, platforms and solutions to help brands sell their products online. From local to global we help expand B2C and D2C businesses with cross-border commerce services.
Business to Business (B2B)
We simplify the B2B customer journey through a customised e-commerce platform and experience. We assist wholesalers and distributors with their digital transformation, which brings efficiency and revenue growth through B2B commerce.
Business To Business To Consumer (B2B2C)
We help brands develop new business models and new revenue streams by creating B2B2C solutions including owned marketplaces. We develop customised solutions that help organisation bringing sellers and buyers together online.
Choose from industry-leading open-source or enterprise platforms such as Magento, Adobe Commerce, Salesforce Commerce Cloud, ShopifyPlus and BigCommerce, ensuring flexibility, scalability, and performance for your online store.
Adobe Commerce (Magento)
We are an official and certified Adobe partner. We design, build, manage, Magento e-commerce stores including customisation and integration.
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Salesforce Commerce Cloud
We support Salesforce Commerce development and implementation including commerce cloud localization and regional rollout.
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Shopify Plus
We are an official Shopify Plus partner and our team of Shopify experts help merchants with fast e-commerce implementation that deliver rapid growth across Asia.
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BigCommerce
We provide BigCommerce expertise for B2B and B2C merchants and brands. We deliver customised BigCommerce stores that meet clients’ needs and expectations.
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integrated e-commerce service offering and solutions
Our offering is designed to provide fully integrated e-commerce services and solutions, including strategy, consulting, technology implementation, and operations. From e-commerce platform and technology expertise to launching and supporting new or existing online stores, to managed e-commerce services that drive conversion and sales growth, we help brands throughout their e-commerce growth journey.
E-commerce Platform Design and Development
We design and build medium to large-scale B2C and B2B e-commerce stores using Shopify Plus, Adobe Commerce, Magento, Salesforce Commerce, or BigCommerce. Over the years, we have built over 250 online stores and have helped over 100 brands grow their e-commerce business.
E-commerce Strategy and Planning
Whether it is a new B2C or B2B e-commerce launch initiative or the replatforming of an existing platform, we work closely with your team to understand your business objectives and requirements. We support you throughout the whole process, including requirements gathering, scoping, gap analysis, planning, design, technology, integration, and order management. We deliver recommendations and an end-to-end e-commerce strategy that meets your goals and drives business growth.
Online Store Experience and Interface Design
Leveraging our proven delivery framework, we conduct a series of user workshops to help identify and visualize the overall shopping experience throughout the user journey. We create, review, and iterate a series of journey mapping, information structure, wireframes, and flows to ensure we deliver an enhanced user shopping experience. Our human-centred approach is designed to make the shopping experience seamless and easy in finding and purchasing products.
E-Commerce Website Development & Customisation
We build scalable online stores using the leading technology providers on the market. Leveraging the latest front-end and back-end programming technologies, we build and customize the selected e-commerce engine and platform of choice to meet the requirements. From building the core functionalities to installing and customizing the extensions and plugins, we take a phased approach that provides clear deliverables during the project lifecycle. Our functional and non-functional testing process and approach ensure the highest quality standards are consistently delivered throughout the UAT stage.
Third Party Integration & Testing
We understand that any e-commerce website requires some level of integration with third-party systems and services to deliver a complete shopping experience. From payment gateways, ERP, CRM, PIM, OMS, and more recently, AI assistants, we handle integrations ranging from simple to complex multi-systems integration. We recommend, document, implement, and test all integration points throughout the project cycle. All third-party integrations are subject to SIT testing and delivered with detailed documentation.
Deployment and Warranty
Once the UAT and SIT testing phases have been completed, we assist in preparing all resources to ensure the e-commerce store goes live smoothly, successfully, and on time! In some instances, we work with the internal IT team to arrange domain access. We provide a final SEO audit and manage all technical tasks related to the launch. Once the site is launched, we provide a warranty period to ensure the product runs as expected.
Technical Support & Maintenance
Our technical support and maintenance services are designed to provide you with peace of mind once your e-commerce store has been launched. Our flexible approach allows brands to access our team of e-commerce specialists to handle a wide range of tasks, including feature enhancements, optimisation, bug fixing, system upgrades, patches, design improvements, campaign pages, and more. We offer time and materials or a dedicated team, depending on the needs.
E-commerce Managed Services
We provide fully integrated managed services to support, manage and operates your e-commerce website. From operations management support to growth marketing activities, we streamline the operations and management of your e-commerce business so you can focus on what matter!
e-commerce Operations management
Focus on what matters most – generating sales – and leave the rest to us. We manage product and homepage refreshes, campaign pages, and all aspects of your e-commerce website content. From managing order flows to technical support and maintenance and online store operations management or customer care support, we provide turnkey solutions and services that focus on delivering growth. We work as an extension of your team and provide access to a wide range of resources that allow you to scale up and down.
e-commerce Analytics & Reporting
You can only manage what you can measure. We provide analytics and reporting support services so your team can focus on more strategic initiatives. We build dynamic analytic dashboards with Power BI, Data Studio, Tableau, or other analytics platforms, and we customize the reports you need to monitor performance and to make informed decisions. From daily, weekly, and monthly reports, we simplify the reporting and analytic process to save you time.
e-commerce Growth Marketing
We design and implement growth strategies that focus on growing site traffic, increasing customer acquisition, or sales. From paid media initiatives through SEM and social media paid ads to content production that engages the audience and SEO enhancements that improve organic search, we leave no stone unturned. Our team of strategists, account managers, and digital marketers work alongside you to ensure we meet your business objectives.
e-commerce Order Management
We manage the order management process on your behalf and monitor all orders placed on your online store. We work alongside your fulfilment and logistics partner, managing all order statuses, including orders placed, returned, and cancelled. We provide regular reports on the status of orders. Depending on the scale of your website and the number of orders per day, we can dedicate resources to support your in-house retail team.
e-commerce Customer Care
75% of the customer prefer to talk to a person rather than a Chabot. We provide customer care support and management to ensure higher satisfaction and smoother experience throughout the shopping journey as and when your customer need. Through call centres, online chat, email or social media channel we actively support our clients with customer care services that is integrated into a single reporting platform.
e-commerce Merchant of Record (MoR)
We help brands leverage our global footprint to expand their cross-border e-commerce business and drive growth. We provide Merchant of Record (MoR) services with selected payment partners to simplify the management of fund settlement and related regulatory compliance. We allocate dedicated resources and assist with the required technical integrations to enable such capabilities.
Our Expertise in Action
E-commerce Agency Partner
We work with the world’s leading brands across the Asia Pacific region. We have delivered over 250 e-commerce websites and work with over 100 brands. We are the trusted e-commerce partners agency for the world’s leading brand
The development and launch of an e-commerce website can vary depending on several factors, such as the complexity of the project, the level of customisation needed, the number of languages or region to be launched, the number of integrations required and all related dependencies. Generally, the process can take anywhere from two to six months. We work closely with our clients to establish realistic timelines and ensure efficient project management. For a better understanding below is how we usually structure a project timeline.
- Planning and research: 1-4 weeks
- User experience (UX) design: 1-4 weeks
- User interface (UI) design: 2-4 weeks
- e-commerce Store Setup and Configuration: 1-2 weeks
- Development and customisation: 4-12 weeks
- Content input: 1-2 weeks
- SIT and UAT Testing: 2-4 weeks
- Launch and Deployment: 1-2 weeks
The above breakdown is provided for reference only, and actual development time may vary based each project specifications and dependencies. To obtain a detailed project timeline, it is recommended to contact us directly and discuss your specific project requirements.
There are several reasons why brands might choose to outsource your online store e-commerce operations and management to an agency like us rather than handling it in-house:
Expertise and Experience: E-commerce agencies like us, specialise in creating and managing online stores. We have a team of experts with extensive knowledge and experience in various aspects of e-commerce, including website development, design, marketing, inventory management, and customer support. By outsourcing to us, you can leverage our expertise and benefit from our industry insights and best practices.
Cost-Effectiveness: Building and maintaining an effective e-commerce operation in-house requires significant investments in hiring and training personnel, infrastructure, software, and ongoing maintenance. Outsourcing to us can often be a more cost-effective solution, as you can access a team of experts without the need for large upfront investments or long-term commitments.
Time Efficiency: Developing and managing an online store is a time-consuming endeavour. By outsourcing to an e-commerce agency like us, you can save valuable time and focus on your core business activities. We will handle tasks such as website development, product listing, order management, and customer support, allowing the brand to allocate its resources more efficiently and focus on more strategic activities.
Scalability and Flexibility: E-commerce agencies like us, are equipped to handle businesses of various sizes and scales. We have the infrastructure and resources to accommodate growth and sudden spikes in demand. By outsourcing to us, you can easily scale your operations up or down as needed, without the need to invest in additional resources or worry about capacity limitations.
Access to Tools and Technology: E-commerce agencies like us, have access to advanced tools, technologies, and platforms that can enhance the performance and functionality of an online store. These tools may include analytics software, inventory management systems, marketing automation platforms, and more. By partnering with us, brands can take advantage of these tools without the need to invest in them individually.
Overall, outsourcing e-commerce operations to an agency like us, can provide brands with a dedicated team of experts, cost savings, time efficiency, scalability, and access to cutting-edge technology, allowing them to focus on their core competencies while ensuring a robust and successful online presence. Talk to us to learn more about our fully managed e-commerce services.
We have specific managed services designed to help grow and expand their e-commerce sales. Our managed services are focused to help grow brands’ e-commerce reach and drive more traffic, engagement, and sales. Here below some of the services we offer to help clients in their growth journey.
Search Engine Optimization (SEO): We provide SEO services and help implement best practices to improve your website's visibility on search engines. We help optimise product descriptions, meta tags, URLs, and content to rank higher in search results. We can conduct keyword research, build quality backlinks, and ensure your e-commerce website is mobile-friendly for better search engine rankings.
Content Marketing: We work closely with you to create valuable and engaging content related to your products or industry. We help publish blog posts, articles, and guides that provide helpful information to your target audience. We use content marketing to increase your brand exposure and attract more visitors to your website.
Social Media Marketing: We are not a social media agency, but we help brand leverage social media platforms to promote their products and engage with their audience. We mostly focus on running targeted ads that drive traffic and conversion to your site. As part of our customer care services, we can engage with followers through social media platforms, respond to comments, and provide brand and product valuable information.
Email Marketing: We develop and manage email marketing and automation strategy to drive engagement and conversion to your website. Some of the strategies include offer incentives for visitors to subscribe to your email list, such as exclusive discounts or valuable content. We send personalized and targeted emails to encourage repeat purchases, highlight new products, and provide relevant updates and offers.
Paid Advertising: We utilise paid advertising channels mostly Google Ads, social media ads, and display ads to drive targeted traffic to your website. We work closely with you to set clear goals, define your target audience, and optimise your ad campaigns to maximize conversions. Our dedicated team monitor and analyse the performance of your ads to make data-driven adjustments and improve ROI.
Conversion Rate Optimization (CRO): We help continuously optimise your website's design, user experience, and checkout process to increase conversions. Conduct A/B testing on product pages, optimise your navigation and site structure, improve site speed, and simplify the checkout process. We constantly analyse user behaviour using heat maps and session recordings to identify and address any pain points or barriers to conversion.
We recognise that consistent monitoring, analysis, and adaptation are crucial for the success of your e-commerce website. Our analytics and reporting services can help you keep track of key performance metrics, we also conduct regular audits, and adjust our strategies based on customer feedback and market trends to ensure continuous growth and improvement.
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